Orpheum Theatre Rules

Orpheum Theatre – Omaha is dedicated to guest fun, recreation, and safety. But to ensure that everyone can enjoy the show, they ask that you read and follow the rules and guidelines below. Failure to follow these rules may lead to expulsion from the venue or a ban in severe cases. If you have any questions about these policies, then please call the venue Box Office at 402.661.8501.

Animal Policy

Service dogs and miniature horses are welcome inside the Holland Center and the Orpheum Theater and must always remain on a leash or in a harness. If you intend to bring a service animal to a performance, please notify your ticket agent at the time of purchase so that we can identify the most suitable seating location for you.

Child Policy

Most events at Orpheum Theatre – Omaha are appropriate for all ages. However, please read the event description as some events may be age-restricted or not recommended for younger audiences. All individuals, regardless of age, attending a performance must have a ticket to the event.

Concessions Policy

Concessions are available for purchase with both cash and card. Occasionally artist merchandise will be cash only and there are no ATMs inside the venues.
The nearest ATM to the Holland Center is the Kum & Go (1180 Capitol Ave).
The nearest ATM to the Orpheum Theater is Wells Fargo ATM on Farnam St. between 19th and 20th Streets.

Dress Code

There is no dress code for performances at either the Holland Center or the Orpheum Theater. Please dress comfortably and enjoy yourself!

General Code of Conduct

To ensure everyone enjoys the show:
All electronic devices must be turned off or switched into silent mode during the performance.
The use of any recording devices during the performance is not permitted.
Snacks and beverages purchased from concessions with lids are permitted in the venues.
As a courtesy to other patrons, please dispose of all trash in the provided receptacles near the entrance doors of the hall.
No smoking, including e-cigarettes, is allowed in the buildings.

Lost and Found Policy

If you have left an item at either the Holland Center or Orpheum Theater, please call the security desk at 402.661.8555.

Prohibited Items List

The following items are not permitted into the Holland Performing Arts Center and Orpheum Theater:

  • Water bottles
  • Pocket knives
  • Laptops
  • Large bags or backpacks larger than 14” x 14” x 6″
  • Professional cameras (4” or greater)
  • Video recording
  • Audio recording
  • Laser pointers
  • Outside food or drink
  • Hard coolers or similar containers
  • Sealed packages of any kind
  • Noise making devices of any kind (i.e. bells, whistles, horns, etc.)
  • Alcohol
  • Illegal drugs
  • No weapons of any kind, including lawfully concealed firearms
  • Selfie-sticks or other telescopic devices
  • Flags, banners or signs
  • Animals (unless a service animal)
  • Any materials constituting unauthorized advertising or promotion
  • Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
  • Hoverboards

Any other items deemed inappropriate or dangerous by O-pa security

Refund Policy

All ticket sales are final. Under normal circumstances there will be no refund issued. If a show is postponed or canceled, then please contact the venue for help.